At Mission Data we provide a variety of services, but our primary focus is on complex solutions for our clients tough problems. I'm responsible for researching, designing, and testing solutions for clients. I also write for our blog.
Most of my time was spread across discovery, research, and design. I was responsible for our user feedback forum (a monthly email, in which we provided users helpful content and offered remote usability testing); as well as implementing an SUS method of standardized usability testing for their products.
At the time, Kindred didn’t have product managers or designers- they had analysts. My job was to meet with users and gather requirements, design the app, write the BRs and test plan, monitor devs, complete DEV testing, and support the app throughout go-live. We were responsible for the entire PDLC of our products.
I interned in Kindred’s HR/Payroll IT Department where we designed all HR and Payroll systems. I had the opportunity to try out many roles, including: Instructional Designer, Project Manager, and QA Analyst.